1. Delivery Areas

We deliver to addresses in the United Kingdom mainland. Orders for our handcrafted grills, fire-pits and accessories that are to be delivered to remote locations, overseas territories, or non-mainland UK regions (such as Scottish Highlands, islands, Northern Ireland, Channel Islands, etc.) may incur additional charges or longer lead times.

2. Free Delivery on Mainland UK Orders

For our bespoke grills and fire-pit products, we offer free delivery to mainland UK addresses.
For accessories, standard shipping to UK mainland is included or may be subject to courier charges depending on size/weight (see below).

3. Lead Times

• Grills & Fire-Pits (large core items): Handmade to order. Typically delivered to mainland UK within approximately 4–5 weeks from order placement. Local deliveries (within ~50 miles of our Yorkshire workshop) may be arranged by our team; others are dispatched via our pallet network.
• Accessories: Dispatched within approximately 3–5 working days via courier from our UK warehouse. Personalised items (e.g., Signature Tools) may require an additional ~3 days.
• Click & Collect: Available from our Wetherby showroom or participating stockists; we will notify you when your order is ready for collection.

4. Delivery Process & Tracking

Once your order is dispatched, you will receive an email confirmation including tracking information (courier link and reference number). Please allow up to 24 hours for tracking info to become active.
For large-scale items (such as our grills and fire-pits), delivery may involve scheduled delivery times and may require access considerations (see below).

5. Access & Delivery Conditions

Due to the size, weight and nature of many of our bespoke grills/fire-pits, please note:

• Deliveries for large items are kerbside/driveway as standard (tail-lift where available); unless otherwise arranged, the driver may not carry into the building or install the unit.
• Customers are responsible for clearing space and ensuring safe access for delivery of heavy items. Two people may be required to move items further into the property.
• For installations or site-works (e.g., outdoor kitchens) or if you need delivery to a specific floor or inside-building access, please contact us in advance to arrange bespoke delivery and installation services (fees may apply).
• If delivery is attempted and the site is inaccessible, additional charges may be incurred for re-delivery.

6. Split Shipments

If your order contains more than one product (for example, a grill plus accessories), items may be dispatched separately depending on stock and manufacturing schedules. Each parcel will have its own tracking reference.

7. Changes & Cancellation

Please contact us as soon as possible if you need to modify or cancel your order. While we will do our best to accommodate your request, once the order is placed on a made-to-order item it will not be possible to alter or cancel without incurring charges.

8. International / Outside Mainland UK Shipping

• Carriers & Service: Large, palletised items (e.g., Asador Niño, O’Grill, Inferno Fire Pit) are shipped via our pallet network, currently PalletOnline, with kerbside delivery. Accessories are shipped via tracked courier services.
• Indicative Costs (for guidance only):
• Shipping charges for non-mainland UK and international addresses are quoted case-by-case and confirmed before dispatch.
• Transit Times (after dispatch):
• Accessories to Europe: typically 5–10 working days.
• Palletised large items to Europe: typically 7–14 working days, depending on destination and customs clearance.
• Customs, Duties & Taxes: For exports outside the UK, import duties, taxes, brokerage and customs charges are the recipient’s responsibility. A valid contact number is required for the carrier, and business consignees may need an EORI number.
• Service Review: We are currently in discussion with an additional international shipping company. If their pricing differs significantly from the indicative rates above, we will update this policy and your order confirmation accordingly.

9. Responsibility & Risk

Risk of loss or damage to the goods passes to you on delivery. Please inspect your delivery upon arrival:

• Check for visible damage, dents, or missing pieces.
• If you notice any damage, you must contact us immediately (and keep all packaging) so we can assess and liaise with the carrier.
• In the event of non-delivery, please notify us and the carrier as soon as possible.

10. Exceptions & Heavy/Bespoke Items

Because many of our products are heavy, bespoke and made-to-order, certain postcode areas (remote, Highlands, islands) may have longer lead times or special handling/fees. We will notify you at point of order if your address is subject to any extra charges or delays.

11. Returns & Faulty Items

For items that arrive damaged or faulty, please see our Returns Policy. Notify us as soon as possible with photographs of the issue and keep original packaging. Credentials and terms will apply as per our Returns Policy.

12. Contact & Queries

If you have any questions about delivery lead times, access for heavy items, or shipping to a specific postcode, please contact us at:
support@metartal.com
Unit 9, Erivan Park, Sandbeck Way, Wetherby LS22 7DN